Raistrick Health Centre is seeking a friendly, organised and professional Apprentice Care Navigator to join their busy Patient Services Team. This is an excellent opportunity to develop valuable customer service and administration skills within a healthcare environment while working towards a nationally recognised qualification.

In this varied and rewarding role, you will support the smooth running of the practice while providing a welcoming and professional service to patients, visitors and healthcare colleagues.

Annual Wage

£12,480 per year

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training Course

Customer Service Practitioner Level 2

Working Week

30 hours per week, Monday to Friday

Start Date

1 October 2026

Duration

12 Months

Positions Available

1

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Work

As an apprentice, you’ll gain practical experience while working alongside experienced healthcare professionals and administration staff.

What You’ll Do

As part of the Care Navigation and Patient Services Team, you will:

• Provide high-quality administrative and reception support to patients, visitors, GPs and allied health professionals.
• Deliver a professional telephone service, taking accurate messages and directing enquiries appropriately.
• Welcome patients and visitors in a friendly and professional manner.
• Act as a key point of contact between patients and the wider practice team.
• Respond to patient queries, concerns and complaints professionally, escalating issues where required.
• Maintain clean, tidy and welcoming reception, waiting and meeting areas.
• Recognise situations requiring urgent medical attention and refer patients to the appropriate clinician or emergency service.
• Provide accurate information and guidance to patients and visitors.
• Manage and update appointment booking systems accurately.
• Support patient registrations and deductions in line with practice procedures.
• Assist with repeat prescription processing and distribution.
• Carry out a variety of administrative duties, including:
  • Filing
  • Photocopying
  • Email correspondence
  • Text messaging
  • Preparing letters for posting
  • General clerical support
• Create and update patient records on the clinical system.
• Help maintain stock levels of stationery and other supplies across the practice.

Where You’ll Work

Raistrick Health Centre
Chapel Croft
Rastrick
Brighouse
West Yorkshire
HD6 3NA

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Training

An apprenticeship includes regular training with a college or training organisation. At least 20% of your working hours will be dedicated to training and study.

Training Provider

National Business College Limited

Apprenticeship Standard

Customer Service Practitioner Level 2

Equivalent to GCSE level.

Training Plan

You will attend National Business College in Huddersfield one day per fortnight alongside receiving workplace coaching and support.

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Requirements

Essential Qualifications

• GCSE English (Grade 4/C or above)

Desired Qualifications

• GCSE Maths (Grade 4/C or above)

Applicants should also highlight any additional qualifications, skills or relevant work experience that may support their application.

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Skills Required

We are looking for someone who demonstrates:

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Professionalism
• Patience
• A non-judgemental approach
• Willingness to learn

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About Raistrick Health Centre

Raistrick Health Centre is a busy GP practice serving the local community in Brighouse, West Yorkshire. The practice is committed to providing high-quality patient care and delivering an excellent experience for all patients and visitors.

Working within a supportive and experienced team, you will gain valuable knowledge and practical skills while contributing to an essential community healthcare service.

Website:
https://www.rastrickhealthcentre.nhs.uk

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After This Apprenticeship

Successful completion of the apprenticeship may lead to further opportunities within the practice or healthcare sector.

Career progression could include:

• Patient Services Administrator
• Medical Receptionist
• Care Navigator
• Healthcare Administrator

There may also be the opportunity to progress onto a:

Business Administrator Level 3 Apprenticeship