Apprentice Helpdesk Coordinator – National Facilities Management 247
Apprentice Helpdesk Coordinator
National Facilities Management 247
You will be the first point of contact for National Facilities Management 247, handling helpdesk enquiries in a friendly and helpful manner! You will be eager to ensure the client is serviced in the best possible way and will provide them with ongoing support throughout their experience. You will achieve a Customer Service Practitioner standard!
What will the apprentice be doing?
- A first point of contact for clients and contractors
- Understanding queries and communicating professionally and effectively to make sure the client is always serviced in the best possible way, whilst offering on-going support
- Handling re-active and small project works
- Booking works with engineers/contractors
- Liaising with clients
- Raising purchase orders
- Raising quotations
- Engineer searches
- Admin support
- Completing invoicing
- Booking any third-party support
- Liaising with fellow departments
What training will the apprentice take and what qualification will the apprentice get at the end?
At the end of this apprenticeship, you will gain a Customer Service Practitioner level 2 apprenticeship standard qualification, along with Functional Skills in maths and English (if required).
You will attend college sessions once a fortnight at National Business College (NBC) and also receive workplace visits from your tutor who will help the employer to monitor your performance throughout the programme. NBC is conveniently located just 5 minutes away from the main bus and train stations.
What is the expected career progression after this apprenticeship?
Progression onto a level 3 customer service or business administrator apprenticeship is a possibility for the successful candidate.
£6.40 p/h rising to £7.55 p/h
Working week
Monday to Friday, 9am until 5pm. Plus out of hours on a rota basis.
Total hours per week: 37.5 hours a week
Location:
New North Rd, Huddersfield
