Customer Support Apprentice – CASTLE HILL GLOBAL LIMITED

The suitable candidate will join a small and busy team. The chosen candidate should be eager to learn at a fast pace and must be willing to learn sometimes complex processes. They must be enthusiastic and strive to develop and grow within the company.

Working week

Monday – Friday 0830-1700

Total hours per week: 35 hours a week

Expected duration

12 – 15 months

Apprenticeship level

Intermediate
Level 2 (GCSE)

1 position available

What will the apprentice be doing?

Typical day to day duties include:

· Processing university applications

· Updating and maintaining applicant records

· Handling telephone inquiries and managing email correspondence.

· Updating and maintaining a CRM system

· Will be expected to handle sensitive personal information.

· Assisting the in marketing, helping to update social media pages.

· Helping to maintain office cleanliness and management of supplies.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards a Customer Service Practitioner Apprenticeship and will attend National Business College one day per fortnight.

What is the expected career progression after this apprenticeship?

To develop skills and move onto level 3.

Requirements and prospects

Desired skills and personal qualities

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Initiative
Patience

About the employer

CastleHill Global Ltd is an International Student Recruitment/Placement agency based in Huddersfield. We help place international students at Universities around the world. Established in 2009, the business is growing at a fast pace and has a sister company in Pakistan. We recruit and work with students from the Middle East and Pakistan.