Apprentice Administrator – White Rose Care Home
Apprentice Administrator
Support the Home Manager, team, residents and families by handling key administrative tasks that keep daily life running smoothly. You’ll help maintain organised systems, manage financial procedures, and ensure information reaches Head Office on time—contributing to a warm, well‑run, and reassuring environment for everyone.
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
– Collection of resident data to enable invoicing to be carried out by Head office in line with our standard operating procedures
– Notifying the relevant teams of new residents, deceased residents or any other details relevant to the residents stay within the Home
– Updating reporting tools used to monitor resident funding status daily in line with placement agreements or other changes to funding mid-placement
– Acquire and distribute physical transaction of Resident Personal Allowance and safe custody of money and other valuables, adhering to verification procedures to safeguard against claims of misappropriation.
– Maintaining Petty Cash and other funds as required
– Managing and collating information needed monthly to process payroll by third party provider; including creating rota, approving timesheets, annual leave, recording sickness, starters and leavers
– Assisting purchasing of goods and services as required; place purchase orders with approved suppliers, complying with procedures, to maintain appropriate stock levels and controls and ensure expenditure is contained within agreed budget limits. Submitting approved supplier invoices to Head Office for payment processing
– Providing admin support to Home Manager and other staff as appropriate; including diary management, word processing, photocopying, scanning, filing and maintaining persona records.
– Acting as reception providing focal point for visitors and telephone enquiries, always promoting a positive image and customer service approach.
Where you’ll work
165 Huddersfield Road, Thongsbridge, Holmfirth, HD9 3TQ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NATIONAL BUSINESS COLLEGE LIMITED
Your training course
Business administrator
Equal to Level 3 (A level)
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others’ work. Maintains records and files, handles confidential information in compliance with the organisation’s procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
You will attend National Business College one day per fortnight – 1 Greenhead Rd, Huddersfield
Requirements
Essential qualifications
- GCSE English (Grade 4) essential
- GCSE Maths (Grade 4) essential
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
About this company
We create a home-from-home environment where the next chapter of life can be enjoyed. Beautifully refurbished buildings; high-quality, fresh food; relaxing spaces; daily activities and a friendly, community feel are all part of our offering at Mulberry Care Homes.