Business Admin Apprentice (Operational Teams) X 2
Business Admin Apprentice (Operational Teams)
S & G Response
The main purpose of this role is to be a support within one of the claims handling teams of the Operational department. You will develop skills to enable the claims handling process through the use of phone, email and our bespoke claims handling system. You will deliver high levels of customer service ensuring a quality service is provided to all.
What will you be doing?
- To develop knowledge through training and learning from others to enable efficient, accurate and confident processing of new claims on behalf of our business partners and suppliers
- Learning to confidentaly and efficiently represent the initial interface between the customer and the company
- Developing skills to action all inbound communications ensuring that all itesm are logged correctly to the relevant cases within your team
- Actioning all outbound communications following the appropraite procedures
- Liaising with other departments and emloyees as appropraite so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure
- To deliver excellent customer service at all times
Training and qualification levels
Upon completion, you will achieve a Business Administrator Level 3 apprenticeship standard along with Functional Skills Level 2 in English and maths (if required).
You will attend day release college sessions at National Business College (NBC) or via Teams on a fortnightly basis.
NBC is based in the centre of Huddersfield, just a 5 minute walk from the main bus and train stations.
£17,000 P/A
Holroyds Mill
Old Lane
Halifax
HX3 5WQ