Apprentice Care Navigator – Lindley Group Practice

Apprentice Care Navigator

Lindley Group Practice

This is an exciting opportunity to start your career working for the NHS, you will be employed as an Apprentice Care Navigator and will assist with directing patients to the correct healthcare professionals. You will undertake a Customer Service Practitioner apprenticeship standard.


What will the apprentice be doing?

  • Meet and greet patients into the practice with a warm and friendly manner
  • Monitoring the appointment book
  • Answering phone calls from patients
  • Direct patients to other healthcare professionals
  • General clerical tasks such as filing, scanning and photocopying


What training will the apprentice take and what qualification will the apprentice get at the end?

Upon successful completion of the apprenticeship, you will gain a Customer Service Practitioner Standard. Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. On successful completion of Level 2, you can move on to study Level 3 apprenticeships, such as Customer Service Specialist and Business Administrator Apprenticeship.

Training will take place at National Business College, based in the centre of Huddersfield. You will attend sessions on a day release basis, once every fortnight.


What is the expected career progression after this apprenticeship?

Progression onto a level 3 apprenticeship is a possibility for the right candidate upon completion.


Annual wage



Working week

Monday to Friday, hours TBC

Total hours per week: 37 hours a week

Lindley, Huddersfield, HD3

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