Customer Support Apprentice – The Metal Store
Customer Support Apprentice
The Metal Store
CLECKHEATON (BD19 5JS)
As an apprentice, you’ll become a key player at The Metal Store, our go‑to person for admin support. You’ll work across every team, from sales and customer service to accounts, purchasing and the warehouse, taking on a wide variety of tasks that put you right at the heart of the business.
37.5 hours a week
Duration
12 Months
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
– Dealing with customer collections at our trade counter, including greeting customers, locating their orders, and guiding them to the correct collection point
– Supporting the customer service team by taking calls, creating cases, and providing order updates
– Assisting the sales team by fielding customer enquiries and handling quick-response emails (e.g. requests for VAT invoices)
– Completing customer orders, including adding purchase orders and contacting pending orders
– Supporting order fulfilment by producing labels, booking transport, and resolving order issues
– Supporting with daily purchasing tasks for clamps and other metal products
– Liaising with suppliers and internal teams to ensure orders are fulfilled accurately and on time
– Managing online customer reviews by reading feedback and posting thoughtful responses
– Carrying out general administrative tasks to support the smooth running of the business
– Developing product, system, and process knowledge throughout the day
Where you’ll work
BROOK MILL, HIGHTOWN ROAD, CLECKHEATON, BD19 5JS
Your training course
Customer service practitioner
Equal to Level 2 (GCSE)
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
You will attend National Business College in Huddersfield, one day per fortnight for off the job learning.
Requirements
Essential qualifications
- GCSE English (Grade 4) essential
Desired qualifications
- GCSE Maths (Grade 4) desirable
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
About this company
The Metal Store makes buying metal easy.
We’ve grown to become one of the largest online metal and steel suppliers in the UK, now serving thousands of different customers every month.
The businesses we work with range from construction, engineering and manufacturing firms through to production companies, playground installers, furniture makers, general DIY’ers and more.
Whilst they all have different needs they choose us because for the same reason. We make it simple. We deliver metal directly to their door. On the day they choose. At the exact sizes they need. So they can focus on getting the job done.
After this apprenticeship
To progress into a Sales or Admin role and complete Business Admin level 3 or Customer Service level 3.